can you manage multiple support groups for CI's based on location
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10-11-2024 01:20 PM
Hello all!
We are working on build out the CMDB and are trying to figure out an issue with CI's, their location, and the respective support group.
Our company has multiple support groups for devices based on their location,
for instance, we have multiple offices with a data center team, a warehouse team, and a store front team.
Is there a way to have the class manager assign the correct support group based on the location of the device.
IE the warehouse support team only sees warehouse IP switches, and data center team only sees data center IP switches?
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10-12-2024 02:20 AM
Do you want to be able to select only support groups according to the location of the CIs when assigning support groups, or do you want to display only location-based CIs when a support group displays a list of CIs?
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10-12-2024 11:26 AM
I’m just trying to get CI’s that are located in a specific location to be assigned a specific support group— for later down the road. IE a printer in the warehouse goes to warehouse support team, and the office printer goes to office support team
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10-13-2024 11:16 PM
「Reference qualifiers」を使うのはどうですか？
