capability to auto assign P1 priority to a proactive incident when 50%

Snowl13052025
Tera Contributor

capability to auto assign P1 priority to a proactive incident when 50% or more devices (Router) at a site location go down.

  1. First router down at a site
    → Create P2 incident (standard BAU behavior).
  2. While Router1 is already down (incident open), Router2 at the same site goes down
    → Check all routers for the site.
    → If more than 50% of routers at that site have active alerts, then:
    • Create a new P1 incident immediately (0 sec wait).
  3. Generic rule
    → If >50% of site routers have active “Router Down” alerts at any time
    Raise P1 with 0 sec wait.

could anyone please help to develop this in the event management 

Thanks in advance.

 

0 REPLIES 0