Changing the Stages

[rburgering]

Hi,

In the Service Catalog - Request Items a 'Stage' field is available. This stage field is used to represent the Workflow. This Workflow seems always to start with 'Waiting for Approval' , even if no approval was necessary or if an approval is still to come (on task level).

What I would like to do: replace 'Waiting for approval' for 'Submitted'.

What I did:
- Changed the message in System UI (no luck);
- Changed the Choice option for the stage field (no luck).

Anyone any idea on how to target this?

Thanks!

[jamie_caruvana]

Have any of your tasks kicked off? Typically it would inheret the name of the first task that has started.Did you change the stage on the sc_req_item choice table? I would not recommend changing that but inserting a new entry and disabling the existing one would be a better approach. You can just set the new one to the same value as the old one and change the label. Be careful! The value and/or label may be referenced directly in scripts which will cause issues if you do not adjust the script or reuse the value name. Remember, if you adjust something thst was out of box, you own it. Anything that may be changed as part of a release for that may not be applied because you have changed it.

[rburgering]

If a task kicks off, it is the second entry in the stage list. The first entry is always 'Waiting for approval (pending/completed)'

I did replace the choice entry, but it is not reflected in the stage list!

I do understand the owner thing, don't worry :rolleyes:

[jamie_caruvana]

Hmmm. Yes the stage will show "waiting for approval" as it's first stage but, if you have an auto approve, the first task should kick off and override the stage. So, for auto approved requests, you should not see "waiting for approval" but the name of the first task. Does that not happen?

[rburgering]

The Stage field on the record does display the correct task, no doubt about that, but I would like to have the workflow field (in the task list) to show the right stages.

Check the picture: I want 'Waiting for approval' to be replaced with 'Submitted'.