How to prepare for ITOM Developer Interviews
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4 weeks ago
I Started my Journey to become as a ITOM Developer and I would like to know the stages of preparation and best practises for interviews. Your experience and inputs will help me to go in the right way.
Regards....Pavan
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2 weeks ago
Hello @PAVANKUMAR2024,
Please refer to the links below:
https://www.servicenow.com/community/itom-forum/servicenow-itom-interview-questions-for-1-5-2-years-...
https://www.servicenow.com/community/cmdb-forum/guidance-needed-preparing-for-interviews-cmdb-discov...
If it is helpful, please mark it as helpful and accept the correct solution. By referring to this solution in the future, it will be helpful to them.
Thanks & Regards,
Abbas Shaik
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2 weeks ago
Most question you will face from your work experience. So what you telling into your introduction part make sure on those completed activities - your concept is clear.
If you are expert on CMDB/Discovery/Event management - make sure you have full end to end clear concept on that space.
Refer this links :
https://servicenowspectaculars.com/servicenow-cmdb-scenarios-based-questions-2025/
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2 weeks ago
Hello @PAVANKUMAR2024 .
Please refer below post as similar to you, answered by Dr atul G. it may help you alot.
https://www.servicenow.com/community/cmdb-forum/guidance-needed-preparing-for-interviews-cmdb-discov...
Refer these also,
https://www.youtube.com/watch?v=62Nabpb94Jw&list=PL3rNcyAiDYK2_87aRvXEmAyD8M9DARVGK
Then another option to consider is the following certification course available on LinkedIn Learning. But this one is outside of ServiceNow but definitely a worthy secondary option that can help you with a Professional Certificate as well.
https://www.linkedin.com/learning/paths/javascript-foundations-professional-certificate-by-mozilla
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2 weeks ago
Hi @PAVANKUMAR2024 Please check below link
https://www.multisoftsystems.com/interview-questions/servicenow-itom-interview-questions-answers
Also sharing some question topic wise
1. What is a CMDB?
2. What is a CI (Configuration Item)?
3. What is the difference between CMDB and Asset Management?
4. What are CI attributes and CI classes?
5. Why is CMDB important for organizations?
6. What is a CI relationship? Provide examples.
7. Explain the lifecycle of a CI.
8. What is CMDB normalization or reconciliation?
9. What are the challenges of maintaining a CMDB?
10. What’s the difference between Discovery and CMDB?
11. What is CMDB data quality?
Metrics: Completeness, Correctness, Compliance, Timeliness
12. What are CMDB relationships types?
13. What are the common integration methods for CMDB?
14. What is the CMDB CI Class Model?
15. What is ServiceNow Discovery and how does it update CMDB?
16. What is Identification & Reconciliation (IRE) engine in ServiceNow?
17. Explain CMDB Health Dashboard and its components.
18. What is Service Mapping and how does it differ from Discovery?
19. How do you prevent duplicate CIs in the CMDB?
20. Explain Transform Maps and Import Sets in CMDB feeds.
21. What is BSM (Business Service Map)?
22. How do you handle stale or orphaned CI data?
23. What is Application Service vs Business Service in ServiceNow?
24. How do you design a CMDB for a large enterprise?
25. How do you measure CMDB success?
26. Your CMDB has duplicate servers. How do you fix it?
27. An application owner claims CI data is incorrect. How do you validate?
28. Discovery is creating incomplete CIs. What is your troubleshooting approach?
29. You need to onboard 5,000 new devices into the CMDB—how do you ensure data accuracy?
30. How do you align CMDB with Change, Incident, and Problem management?
MID Server Interview Questions
1. What is a MID Server?
2. Why do we need a MID Server?
3. What are the components of a MID Server?
4. Where do you install a MID Server?
5. What ServiceNow applications use a MID Server?
6. What is the purpose of the agent.xml file?
7. What is the MID Server “Capabilities”?
8. Explain the MID Server Validation process.
9. Why is the MID Server service account important?
10. What are the MID Server logs to check during troubleshooting?
11. Explain how MID Server communicates with ServiceNow.
12. What is ECC Queue?
13. Discovery is not running, but MID Server shows “Up”. What do you check?
14. MID Server is installed but stuck in “Down” state. What steps to troubleshoot?
Check:
15. You installed a MID Server, but it is not validating. What could be wrong?
Possibilities:
16. Pre-requisite to install mid server?
17. One MID Server is overloaded. How do you fix it?
Discovery Interview Questions
1. What is ServiceNow Discovery?
2. What are Probes and Sensors?
3. What is Shazzam?
4. What is the role of MID Server in Discovery?
5. What is the Discovery Architecture?
6. What are Patterns?
7. Difference between Horizontal Discovery & Service Mapping
8. What are Discovery Schedules?
9. What is the role of Credentials in Discovery?
10. What are the phases of Discovery ?
11. What is a Discovery Behavior?
12.What are best practices for designing Discovery?
13. Discovery error you get and how you fix them
If my answer helps you mark helpful and accept solution
