Plugin Installation Discovery and Service Mapping Patterns
I am not able to install Discovery and Service Mapping Plugin on my PDI.It is stuck on 8% since more than 24 hours. Kindly help!
Forum Posts
Microsoft Entra ID directory job stuck "In Progress" for days. Missing downloadGroupsDeltaLink
Hi all,Our Microsoft Entra ID directory integration has a "Microsoft Entra ID - Download Groups" job that stays "In Progress" in directory_job_log for days, with no error written. What we foundThe integration record's custom_properties has downloadUs...
How to discover SD-WAN edge devices in ServiceNow
Hi,I am trying to get SD-WAN edge devices discovered in ServiceNow, and wanted to check what approach others are using. Is there out-of-box support for SD-WAN edges in standard ITOM Discovery, or does this always require a custom pattern/classifier?...
SolarWinds Alert Integration Application End-to-End Flow
Hello Folks, While exploring with the SolarWinds Alert Integration application, I put together the complete flow of how alerts are created, updated, and closed in ServiceNow. Sharing it here in case it helps anyone setting up or troubleshooting the i...
How to Discover CUCM Cisco Phones
Hello,I am looking for assticance/guidance on how to discover cisco phones using CUCM. I know it may be possible via api but was looking for any additional options besides API?Thank you
Cisco CUCM discovery and IP Phones discovery in ServiceNow
Hello Experts, We have been trying to discover IP phones via Cisco CUCM in ServiceNow. We could discover only cisco cucm publisher and subscriber but no call manager pattern was launched. There is no concrete info on how to discover IP phones in Serv...
Any Successful Sunbird PowerIQ Implementation?
Hi All, I was wondering if there's any of you here who successfully integrated Sunbird PowerIQ to their instance and was able to recieve some form of payload. I followed the documentation and setup everything in ServiceNow end as well as in Sunbird P...
Resolved! Will Severity populate on the event form for OOB SolarWinds event connectors
Hi Community,I’ve integrated SolarWinds using the Integration Launchpad, but the severity field is not populating on the Event form. In the processing notes, I can see that it’s invoking the event rule “SolarWinds Icon Severity”, which maps Icon (Sou...
Resolved! Discovery for Apple devices(MAC and iPad)
Hi Friends,Shall we able to discover Macbook and iPad using Discovery or SCCM? If yes, could you please assist me?If we install SCCM agent on computer, we can get computers details into ServiceNow by SCCM integration. Do we have any agent for Macbook...
Garbled Japanese characters of company records imported by MID server
Hello! We discovered some core_company records imported through the MID Server that have garbled characters (Shift-JIS encoding) in their names, which are originally in Japanese.When we restore these garbled records, we usually find that a separate r...
Troubleshooting Data manager Retire Policy
A Data Manager Retirement Policy has been created with the following configuration:Retirement Definition: TruePolicy Filter: CIs are associated with the filterNeeds Review: UncheckedRetire Schedule Job – Run As: User has the Admin roleAlthough the po...
SGC for Azure/AWS - How are organizations handling CI retirement when cloud resources are deleted?
We are looking for feedback from customers who have implemented Service Graph Connector for Azure and/or AWS and have addressed the challenge of retiring CIs when the corresponding cloud resources are deleted from the cloud provider. Our expectation ...
MID Server installation shows "Cannot connect to install.service-now.com"
Hi,I am trying to install a MID Server, but the following warning is displayed during the installation: Warning: Cannot connect to install.service-now.com.Installation can continue successfully, but the MID Server will not be able to auto-upgrade. Pr...
Getting the error "Identification Engine: Discovery status is FAILURE, Identification sections in "
Identification Engine: Discovery status is FAILURE, Identification sections in pattern failed: section: Azure Subscription identification, error: Custom operation a6e5288173b363008c51d6dcb7f6a75e was not found. Make sure that the custom operation exi...
Error Identification Engine: Discovery status is FAILURE, Identification sections in pattern failed?
Identification Engine: Discovery status is FAILURE, Identification sections in pattern failed: section: Azure Subscription identification, error: Custom operation a6e5288173b363008c51d6dcb7f6a75e was not found. Make sure that the custom operation exi...
