Changing the Stages

[rburgering]

Hi,

In the Service Catalog - Request Items a 'Stage' field is available. This stage field is used to represent the Workflow. This Workflow seems always to start with 'Waiting for Approval' , even if no approval was necessary or if an approval is still to come (on task level).

What I would like to do: replace 'Waiting for approval' for 'Submitted'.

What I did:
- Changed the message in System UI (no luck);
- Changed the Choice option for the stage field (no luck).

Anyone any idea on how to target this?

Thanks!

[jamie_caruvana]

I don't know that you can change that. I'll need to defer to someone else. Sorry.

[Mark Stanger]

The last time I checked on this (a couple of months ago) the first and last values in the stage widgets were hard-coded. I don't think there's anything you can do to modify those at this point.

[paul_murphy]

Check out the business rule "sc_req_item_stageGetChoices"

Look at this line:
answer.add("waiting_for_approval", gs.getMessage("Waiting for Approval")); // always add this

[rburgering]

Thanks Paul.
That is exactly what I needed!!!!

Fantastic.

[rburgering]

😞 And now, after the upgrade and the patch(!) this does no longer work: the stage list shows 'Approved' instead of 'Submitted' , no matter what I try to change.

Does anyone know where we can change this now?

Many thanks in advance....