CI changes Report/Dashboard for Service Mappings

Jyothi Malkared
Tera Expert

‎11-25-2023 05:30 PM - edited ‎11-25-2023 07:56 PM

Hi All,

Client ask is   need a CI changes Report/Dashboard for Service Mapping, we have done 250 mappings so far.

1) First screenshot shows if we add or remove any CI  - changes it shows in  Service MAP

2) Second  screenshot shows all  fields names in Mapped Application table 

3) Third screenshot shows all fields names in Service Model checkpoint attribute

4) Im unable to find  common field  b/n mapped application table and svc_model_checkpoint_attr_list.do

to create a db view for  CI modified for report 

 

Any help is appreciated ...

CI changes screenshot on Service MAP.PNGMapped application Service in list view.PNGService Model checkpoint attr. Screenhsot.PNG

Thanks

Jyothi

 

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Abbas_5
Tera Sage
Tera Sage

‎11-25-2023 07:11 PM

Hello @Jyothi Malkared,
Please refer to the below link:
https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/service-mapping/task/t...

 

Mark my correct and helpful, if it is helpful and please hit the thumbs-up button to mark it as the correct solution.
Thanks & Regards,
Abbas Shaik

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Jyothi Malkared
Tera Expert

‎11-25-2023 07:38 PM - edited ‎11-25-2023 07:55 PM

Thanks @Abbas_5  

I know how to see the CI changes in  each Service MAP  .

The client has requested a report/dashboard that displays all CI changes for 250 applications.

They do not want to do manually check on each  Service Map for CI changes as it is time-consuming

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