CI Operational Status

[Robert P_]

Any suggestions on how the operational status can change from Non-Operational to Operational if the CI gets re-discovered?

[MarkM1172412930 · Accepted solution]

We did a business rule so if the user changes it from Non-Operational to Operational, or if the Most Recently Discovered date changes it will handle that. If a user changes the status it just leaves a note, but if the most recently discovered date changes it changes it to operational. This was done prior to flow designer, but I imagine you can do something similar using that as well. Here is the script we put in the Business Rule:

(function executeRule(current, previous /*null when async*/ ) {

//Only flag Operational Status field when it's chnaged from non-operational to operataionl.

//check for discovery scan
if (current.last_discovered.changes() && current.last_discovered >= gs.now()) {
if (current.operational_status == 2) { //if changing from non-operational to operational then we flag it.
current.operational_status = 1;
current.u_operational_source = "Discovery";
current.u_work_notes = 'System changed the operational status from "Non-Operational" to "Operational" because CI was recently discovered on ' + gs.now();

}
//if it's changed to operational we leave it as blank

//check user changed status
} else if (current.operational_status.changes()) {
if (current.operational_status == 1) {
current.u_work_notes = 'User changed the operational status to "Operational" on ' + gs.now();
current.u_operational_source = "Manual";
} else if (current.operational_status == 2) {
current.u_work_notes = 'User changed the operational status to "Non-Operational" on ' + gs.now();
if (current.u_operational_source != "") {
current.u_operational_source = ""; //clear the flag
}
}
}

if (current.operational_status == 2) { //not operational
current.u_decommissioned = gs.nowDateTime();
} else {
current.u_decommissioned = '';
}

})(current, previous);

[Robert P_]

This is perfect as I too thought a business rule would do the trick. Thanks!

[thebananek]

Where I can find this BR?

[MattSN]

Consider using GlideDateTime() instead of the deprecated gs.now() function.

//Get current time in UTC which is how all dates are stored in ServiceNow
var gdt = new GlideDateTime()
gs.info(gdt)