Problems in linking values between custom columns(Event Rule)

AMY59
Tera Contributor

‎01-10-2024 07:01 PM

Hi all,

There is a problem in the value linkage between custom columns in Event Rules.

If I try to link the value of the custom column created in the event table to the custom column created in the alert table, it will be <<UNKNOWN>>.

Is it possible to link the information of the newly created column to the alert table?

Best Regards,

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3 REPLIES 3

Rahul Priyadars
Giga Sage
Giga Sage

‎01-10-2024 07:07 PM

when you say Link The Information --> You need to pass the Custom Field value of Event table to ALERT Table?

 

Regards

RP

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AMY59
Tera Contributor
In response to Rahul Priyadars

‎01-10-2024 08:48 PM

Thank you for your reply.

>You need to pass the Custom Field value of Event table to ALERT Table?

That’s exactly right.

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Rahul Priyadars
Giga Sage
Giga Sage
In response to AMY59

‎01-10-2024 11:26 PM

Hi 

Adding Custom Fields , Triggering Custom BR on EM_Event table is not at all advisable by Service Now.

Regex can be used to transform/extract data . Few URL on Similar Topic may help you.

 

https://www.servicenow.com/community/itom-forum/custom-field-in-event-em-event-table-to-be-populated...

 

https://docs.servicenow.com/bundle/vancouver-it-operations-management/page/product/event-management/...

 

Regards

RP

 

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