Problems in linking values between custom columns(Event Rule)
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01-10-2024 07:01 PM
Hi all,
There is a problem in the value linkage between custom columns in Event Rules.
If I try to link the value of the custom column created in the event table to the custom column created in the alert table, it will be <<UNKNOWN>>.
Is it possible to link the information of the newly created column to the alert table?
Best Regards,
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01-10-2024 07:07 PM
when you say Link The Information --> You need to pass the Custom Field value of Event table to ALERT Table?
Regards
RP
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01-10-2024 08:48 PM
Thank you for your reply.
>You need to pass the Custom Field value of Event table to ALERT Table?
That’s exactly right.
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01-10-2024 11:26 PM
Hi
Adding Custom Fields , Triggering Custom BR on EM_Event table is not at all advisable by Service Now.
Regex can be used to transform/extract data . Few URL on Similar Topic may help you.
Regards
RP
