CI Retired and Un retired
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02-21-2022 06:35 AM
Hello Team ,
One of the CI has been retired in past by my collogue for some reason , now I want to make the same CI unretired
Real time scenario :End user trying to create incident and trying the pick the CI from drop down list but that CI he needs that is not getting populated , when we checked the status of that CI we found that it has been retired , my client wants me to make the same CI unretired (active) so that it populate in incident form.
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02-21-2022 06:59 AM
You can change the Operational Status of the CI to "Operational". That should do it.

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02-21-2022 07:02 AM