CI Retired and Un retired

Tausif7
Tera Contributor

Hello Team ,

 

One of the  CI has been retired in past by my collogue for  some reason , now I want to make the same CI unretired 

 

Real time scenario :End user trying to create incident and trying the pick the CI from drop down list but that CI he needs that is not getting populated , when we checked the status of that CI we found that it has been retired , my client wants me to make the same CI  unretired (active) so that it populate in incident form.

2 REPLIES 2

Gideon van Zyl
Tera Contributor

You can change the Operational Status of the CI to "Operational". That should do it.

Musab Rasheed
Tera Sage
Tera Sage

Hi Tausif,

Please change operational status to operational seeing below screenshot.

find_real_file.png

Please hit like and mark my response as correct if that helps
Regards,
Musab