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Resolved! Ubuntu Mid Server is stuck in Validating

Dear Community, When setting up MID Server under Ubuntu the configuration get's stuck in the last step: Validation of the MID Server in the ServiceNow instance. I have checked time zones on the ServiceNow instance and the VM hosting the MID Server, b...

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Markus B by Tera Expert
  • 1721 Views
  • 3 replies
  • 4 helpfuls

Resolved! Authentciation failed during clone request

Hello All, I have successfully cloned our dev instance from production instance.When am trying to clone our test environment am getting error like authentication failed.But user name and password is correct and also I have admin access in test enviro...

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salu by Mega Guru
  • 4987 Views
  • 10 replies
  • 4 helpfuls

Is there an easy way to copy a discovery pattern?

I want to use our existing "Linux - Server" pattern to server as the identity pattern for another Class of servers which run a Linux-like operating system. The pattern is essentially the same but with a few more shared libraries included which are sp...

edgood1 by Kilo Contributor
  • 3410 Views
  • 4 replies
  • 8 helpfuls

Recurring support tasks

I have a need to set up recurring operational support tasks that are not Incidents or Changes. For instance, rotating backup tapes, monitoring application work queues, and other administrative/support activities that need to be done on a daily/weekly...

Relationship Health Results query

Hi Community, New Learner of CMDB and want to know, Why records are created in "Relationship Health Results", From docs I was able to get to know, if relationship between the Parent and child differ then record is created(by relationship schedule job...

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SNOW44 by Mega Guru
  • 696 Views
  • 2 replies
  • 1 helpfuls

Resolved! patterns - location of a called script (storage.bash)

I am trying to troubleshoot the linux server pattern .. the linux - storage section and stumbled upon a ssh call to execute storage.bash   How can I see the commands this script is running?   Does this script come from servicenow?   Thanks in advance...

JJ20 by Kilo Guru
  • 769 Views
  • 2 replies
  • 0 helpfuls

Identification CI Errors: Update failed with error

Hello experts, I am getting this error in pattern for a few windows servers: Identification CI Errors: Update failed with error: Commit was not attempted due to other errors. I see a couple of threads in community but non is resolved.  I also went to...

BK14 by Mega Guru
  • 3041 Views
  • 3 replies
  • 2 helpfuls

Resolved! Is ecc_event the same as ecc_queue_event?

For our initial rollout of Discovery, I want to change the default retention setting from 7 days to 30 days for the ECC queue records.The product documentation (Quebec, Rome, San Diego) references the following two tables: ecc_queue_event ecc_queue I...

Lisa Mark by Tera Contributor
  • 684 Views
  • 2 replies
  • 1 helpfuls

MongoDB Atlas

Hello, I need to discover MongoDB Atlas for our CMDB monitoring process. Do you have any documents or examples to show how to do this in Service Now instance?

Nutanix Discover

I am setting up meetings with Engineers in multiple regions to try to resolve issues we have discovery Nutanix hosts and Servers.  We have multiple PrismCentrals setup, and all seem to pull in some objects but not others.  I am having difficulties un...

Windows credentials failing on some servers

Hi There, On few of our servers the Windows credentials are failing and we get error "Adding target to blacklist. No valid credential found for type [Windows]". When we check credentials it says "Authentication Failed", but we have checked the event ...

Rawel by Tera Contributor
  • 1637 Views
  • 5 replies
  • 0 helpfuls