The last week we've noticed that our IBM SVC discovery have started to fail. The problem is at the CIM classification. In the CIM - Classify input payload the following result is returned:
<results error="5 000 milliseconds timeout on connection http-outgoing-5 [ACTIVE]" probe_time="10141" result_code="900000">
<result/>The http-outgoing have had other numbers like 1 or 3. I have tried changing the value of CIM probe parameters "connection_timeout" and "socket_timeout" without any different result.
I have confirmed that the wbem port is opened, both by telnet from the MID server and in the shazzam input
<scanner name="GenericTCP" port="5989" portprobe="wbem" protocol="tcp" result="open" service="wbem_https"/>The SVC discovery was working about 1-2 weeks ago. Sadly the ECC queue records are now gone so it's hard to compare and see what has changed.
Anyone else that encountered this issue?
EDIT: By advice from ServiceNow Support I added credentials for SSH to complete the UNIX Classify. This didn't solve the 5000 milliseconds timeout issue And another warning message now appears as well:
No shell detected and probe parameter 'allow_unsupported_shells' is set to 'false'
