CIsco ISE Discovery

[Insomaniac]

HI,

I am trying to discover the CISCO ISE in my environment with the SNMP credentials first i got the error as active but not identified for which i put the oid from the payload as <sysObjectID oid="1.3.6.1.2.1.1.2.0" type="SnmpObjectId">.1.3.6.1.4.1.9.1.1426</sysObjectID> i Put the 1.3.6.1.4.1.9.1.1426 in the OID

but after putting the SNMP OID i am getting the error as Identified, not updating CI. Could anyone let me know how i can resolve this issue as i am new to discovery don't know much of the troubleshooting.

[robertgeen]

Are there other error messages in the log files? If not I would go into discovery properties and turn on identification debug. This will tell you exactly what it's matching on and what it isn't. There's a change you have a multi-match situation happening and it's not updating due to multiple CIs with the same identifiable attributes matching. Start by putting identification in debug and then post the results in here of it.

[Insomaniac]

Hi 

After enabling the debugging the error which i am getting is

05:36:33.989 Error worker.1 worker.1 SEVERE *** ERROR *** identification_engine : RECLASSIFICATION_NOT_ALLOWED CI Reclassification not allowed from class: [cmdb_ci_linux_server] to [cmdb_ci_firewall_network]

05:36:33.998 Error worker.1 worker.1 SEVERE *** ERROR *** identification_engine : ABANDONED Too many other errors

05:36:34.019 Error worker.1 worker.1 SEVERE *** ERROR *** identification_engine : Detected error while processing payload from Manual Entry

05:36:34.021 Error worker.1 worker.1 SEVERE *** ERROR *** identification_engine : Input = {"items":[{"className":"cmdb_ci_firewall_network","values":{"discovery_source":"Manual Entry","dns_domain":"xxxxxxx","name":"xxxxxxx","serial_number":"xxxxxxxx","ip_address":"xxxxxxxxxxxxxx","model_id":"57737812db6d6b002fb4e3334a9619d1","sys_class_name":"cmdb_ci_firewall_network","dns_name":"ucq-isepa-p002.int.ucq.com.au","manufacturer":"c31d211bd5ca1900e432c0cf65a456d1"},"lookup":[{"className":"cmdb_ci_network_adapter","values":{"netmask":"255.255.255.0","mac_address":"00:50:56:92:7d:57","name":"eth0","ip_address":"10.14.2.100"}}],"related":[]}],"relations":[]}

05:36:34.022 Error worker.1 worker.1 SEVERE *** ERROR *** identification_engine : Output = {"items":[{"sysId":"Unknown","identifierEntrySysId":"556eb250c3400200d8d4bea192d3ae92","errors":[{"error":"RECLASSIFICATION_NOT_ALLOWED","message":"CI Reclassification not allowed from class: [cmdb_ci_linux_server] to [cmdb_ci_firewall_network]"},{"error":"ABANDONED","message":"Too many other errors"}],"identificationAttempts":[{"identifierName":"Hardware Rule","attemptResult":"SKIPPED","attributes":["asset_tag"],"searchOnTable":"cmdb_ci_hardware"},{"identifierName":"Hardware Rule","attemptResult":"NO_MATCH","attributes":["serial_number"],"searchOnTable":"cmdb_ci_hardware"},{"identifierName":"Hardware Rule","attemptResult":"MATCHED","attributes":["name"],"searchOnTable":"cmdb_ci_hardware"}]}],"relations":[]}

[doug_schulze]

Have you gone through the steps such as creating a classifier for that device?  Included the identifier for that class?

[Insomaniac]

No i just created the new SNMP OID only and checked the result for this. 

As i stated i am new to servicenow discovery & don't have this knowledge to create the classification.

Would you please help me in this how to proceed and how can i resolve this