Citrix Netscaler Load balancer showing incorrect CI name with same serial number

[Prahlad Kumar]

Hi All,

Please anyone help me on this. screenshot attached.

I am getting a bug while discovery of Citrix Netscaler Load balancer, Its runnning on Virtual Server as a load balancer.

I am trying to discover 3 IP addresses for load balancers which are configured, and the devices which are discovered is showing incorrect CI name with same serial number, but I have checked locally it all have different Host ID.

In CMDB actually only one CI has been created but in discovery status it is showing 3 CIs based on IP ranges, and whenever I am running discovery these all 3 IPs updating the same CI which is created in CMDB.

Goal: I want it to create separate CI in CMDB based on configured 3 IPs in IP ranges after discovery based on Host ID, because it is updating same CI with same Serial Number. 

#discovery #cmdb #itomforum @discovery @itom @CMDB  

Thanks,

Prahlad Kumar

[Sohail Khilji]

Hi @Prahlad Kumar ,

The issues will be in your identification rule r u using ssh or snmp ?

[Prahlad Kumar]

Hi @Sohail Khilji ,

Using SNMP.

Thanks,

Prahlad Kumar

[Sohail Khilji]

Check for OID defination , set them based on name, ip

check for identification Rule

Delete Existing CI and re-run discovery

[Prahlad Kumar]

Hi @Sohail Khilji ,

I tried all the possible ways that you have suggested.

Below attached the discovery status and error log. 

Please suggest accordingly.

Thanks

Prahlad Kumar

[Sohail Khilji]

can you go to cmdb serial number table and delete the all assocaited serial number of the IPs which your discovring for Load Balancer and try again ? 

i have fixed similar issues in past but need to recall, let me know how it goes...