Client callable script include not working

MGR · ‎11-03-2023

Hi All,

Written business rule update incidents which are created from alerts and not having ci need to update incident with CI,

please check the below script for reference.

Business rule: asynchronous business rule

script:

var incidentSysId = current.sys_id;

new incidentUpdate().getAlertDetails(incidentSysId);

script include:

getAlertDetails: function(incidentSysId) {

gs.log('Thursday1' + incidentSysId, 'gov 03-11-2023');

var alert = new GlideRecord('em_alert');

alert.addEncodedQuery("incident="+incidentSysId);

alert.query();

if (alert.next()) {

gs.log('Thursday3' + incidentSysId, 'gov 03-11-2023');

var alertci = alert.getDisplayValue('node');

var resource = alert.getDisplayValue('resource');

var nodeStr = alertci.split('.');

var resourceStr = resource.split('.');

var nodeStr1 = nodeStr.toString();

var resourceStr1 = resourceStr.toString();

var nodeStr2 = nodeStr1[0];

var resourceStr2 = resourceStr1[0];

}

var ci = new GlideRecord('cmdb_ci');

ci.addEncodedQuery('asset_tagISNOTEMPTY^operational_status=1^u_source=AM');

ci.addEncodedQuery('nameLIKE' + nodeStr2 + '^ORnameLIKE' + resourceStr2);

ci.query();

if (ci.next()) {

gs.log('Thursday4' + incidentSysId, 'gov 03-11-2023');

var ciSysId = ci.getValue('sys_id');

}

var cmdbci = new GlideRecord('cmdb_rel_ci');

cmdbci.addEncodedQuery('parent.sys_class_name=cmdb_ci_service');

cmdbci.addQuery('child', ciSysId);

cmdbci.query();

if (cmdbci.next()) {

gs.log('Thursday5' + incidentSysId, 'gov 03-11-2023');

var serviceSysId = cmdbci.parent.getValue('sys_id');

}

var service = new GlideRecord('cmdb_ci_service');

service.addQuery('sys_id', serviceSysId);

service.query();

if (service.next()) {

gs.log('Thursday5' + incidentSysId, 'gov 03-11-2023');

var serSysId = service.getValue('sys_id');

serviceGroup = service.support_group;

}

var incAlert = new GlideRecord('incident');

incAlert.addQuery('sys_id', incidentSysId);

incAlert.query();

if (incAlert.next()) {

gs.log('Thursday6' + incidentSysId, 'gov 03-11-2023');

var incidentType = incAlert.getDisplayValue('u_incident_type');

var customField = incAlert.getDisplayValue('u_scom_customfield9');

if ((customField == 'test') && (incidentType == 'test')) {