close an open alert while the alert record is missing from the alert table
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01-04-2024 05:14 PM
HI Community,
I am trying to close an open alert which is impacting my application service, But for some reason I couldn't find that particular alert in the alert table.
Help me to close that open alert.
TIA.
#Event Management #Alerts
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01-04-2024 07:03 PM
The Given Open Alert you are closing - in Monitoring Tool Correct. In Monitoring Tool Side Do you See the Service Now Record No or Any key Which Connects the 2 System.
Alert is Service Now Many be in Closed Status Hope u must have Searched from That too
Regards
RP
Regards
RP
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01-08-2024 12:11 PM - edited 01-08-2024 12:13 PM
HI @Rahul Priyadars Those alerts are manually created from REST API, I couldn't see the alert in the table to see who created and when it was created. In the mapped application services in the monitor services only i can see is the alert number.
Now Its not even showing the alert ## also, But the service is getting impacted. Want to change the severity from"Critical" to "OK".
Thanks,
Madhan