We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

CMDB data source

guthikayala
Giga Contributor

4 weeks ago

If ci populated in cmdb ,it ill show the discovery_source right ex:servicenow,sccm
how that valueis showing  whether its servicenow,manual entry,sccm 
i want to know what exactly happens in background

Preview file
104 KB
0 Helpfuls
  • 558 Views
2 REPLIES 2

dimi_
Tera Expert

2 weeks ago - last edited 2 weeks ago

Those are assigned by the data source. So, if it's ServiceNow discovery, it will always be ServiceNow. If you have service graphs like SCCM, those are assigned by the integration. And, obviously, when a user creates a record, it's manual.


CSA | CAD | DF | DISCO | ITIL4
0 Helpfuls

Nishant8
Tera Sage

2 weeks ago

Hello @guthikayala , These values are set by the incoming discovery source. The Reconciliation Engine uses them to figure out which source has the authority to update a CI (e.g., prioritizing ServiceNow Discovery over manual changes). If CMDB 360 is turned on, ServiceNow also tracks the history of which data source updated what.

Please let me know if you need details on a specific part of this workflow!

 

Regards,

Nishant

0 Helpfuls