CMDB - Datacenter - Suggested relationship
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08-27-2014 06:01 AM
Hello,
I'm starting to implement Data center CIs (DC, rooms, Racks, Cooling...)
I look at Out-Of-the-Box classes and relationships. I'm surprised to find a 'data center' located in 'Computer room' suggested relationship or 'Computer room' houses 'Data center'.
Seems wrong way to me, no?
While there is no suggested relationships between Racks and computer room / data center.
Have you implemented such CIs with OOB relationships?
Or just with generic rel like 'contains' or 'located in'?
thx for your feedbacks
David
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Service Mapping
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12-08-2014 10:30 AM
David,
Did you evey recieve any feedback, nothing was posted? We rolling out Service Now in the next few months as well.
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12-08-2014 10:47 AM
Nothing is written in stone. You should configure your CI's relationships and dependcies based on YOUR environment. ServiceNow's Discovery doesn't do a very good job of mapping relationships and dependencies. That's not its strongest point. So it is up to you to create the Relationship Types that you need and map them appropriately (in accordance with your environment).
