Hi all, I have some questions about the CMDB and licensing, and I hope someone can help: Do only devices discovered by ServiceNow consume a license? Can I register and maintain additional servers, routers, switches, databases, etc. without needing s...
We have a number of SiteIDs in the CMDB and when we try and access the service map for these CIs, this error is displayed on the service map screen, "Error on server request getMap. System error has occurred, exception is: CmdbRuntimeException : Int...
In ask the experts video, it is mentioned as - "unlike a full scans which can which scan every device incremental scans focuses only on the changes since the last discovery" Source - https://www.youtube.com/watch?v=ulwFn30wMrw at 20th min. Looks like...
Hi All, I am looking for a solution, "Once the alert correlation is completed, then the severity of the primary alert changes to the Critical."When I am trying to achieve this by using Flow or BR, it changes the severity to critical and then revert b...
Hi, We are currently implementing ServiceNow Discovery in our environment and have encountered a major limitation regarding Windows Domain Controllers. According to the official documentation, in order to discovery a Domain Controller it is required ...
Service Mapping discovers all application services in your organization and builds a comprehensive map of all devices, applications, and configuration profiles used in these application services. What is the need of Service Mapping when there is Disc...
We have an event source where users can raise an incident via the in-room vid conferencing units and input their userid. This is included in the description.The events are processed via the normal event processing and an incident created and assigned...
Hi all -I'm trying ot evaluate how we do our CSATs. Today we have three, Incident, Customer Sat, and Service Request assessments. Incident and SR are basically a short form of three responses to the question (How did we do). If they want to provide f...
Executing WMI query on host: 10.1.75.XXX with namespace: root/cimv2 and query: SELECT name FROM Win32_PerfFormattedData_MSSQLSERVER_SQLServerDatabasesError during execution of Windows command: executeQuery -Namespace root/cimv2 -Query "SELECT name FR...
Following the principle of least privilege, which GCP out-of-the-box roles are required to implement & run ITOM Cloud-based discovery successfully?
Exception occurred while executing operation Cloud REST - add response to context. Custom operation Failed to run script due to the following error: JAVASCRIPT_CODE_FAILURE: Exception occurred when making http call to the provider. Cause: Remote host...
Purpose is to show similar incidents to help agentswork on current incident. I have trained Similarity model on the basis of 'short description' and 'description' fields for incident table. I need to add an option here as similar incident' which shou...
I'm looking to map my SolarWinds application. It consists of a HA Pool with a Virtual IP, and 2 Servers. What I've Tried:Top-Down Mapping, but this appears to map only the Server which is expected. Manual Mapping, which is undesirable, achieves the ...
Hi All, I'm looking for some wisdom or other ideas I've been not thinking of. I have a Windows service account with local admin rights as well for interactive logon active and I don't have issues while login directly to the host I want to discover....
I have a situation where a connection has to be created from one server to multiple servers. The configuration file contains between 5 and 10 connections that are in the form of FQDN:Port. For example the file contains server1.my.com:443. ...
