CMDB Health dashboard issue

[MirzaSaquiB]

I am configuring the health dashboard. The staleness metric is creating an issue of "Max Failures". When I checked the Stale CIs on health dashboard, all are retire and updated on 10 months ago. Due to this issue Correctness metric is not Visible on graph. Kindly have a look and provide me the solution.

Thanks 

Mirza

[glideFather]

ahoy @MirzaSaquiB,

if I remember correctly the threshold for being stale is 60 days, check this value.

Validation:

• check the total number of CIs and mark it,
• update any of these 10 months ago,
• then check the metrics again and compare to the amount from the first step

[Hemanth M]

Hi @MirzaSaquiB ,

Can you apply a Health Inclusion rule to exclude retired CIs (if none exist)  where - Install state is not Retired, Metric - Staleness and re run the correctness job for the affected CI class.

For example:

By Default - Staleness failure threshold is 50K records - just FYI

Hope this helps!

[AJ_01]

Hi @MirzaSaquiB ,

You will need to put in a filter condition in your Health inclusion rule. Navigate to Class Manager-> Pick up the class where the rules are setup if you have a single rule. If you have multiple health rules for different classes for staleness, you will need to modify each of them. The modification will include addition of a filter condition : Install Status = Installed or Install Status != Retired or Install Status is one of -(any state as per business requirement).

Regards,

AJ

[MirzaSaquiB]

I hope it does not matter what is the discovery source. Correct?
In my case all the retire Cis belong to VMware Virtual Machine Instance. and discovery source is cloud Discovery.