CMDB health recommended score says not evaluated
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01-19-2023 06:29 AM
Hi,
Does anyone know anything I can check to fix the following? On the CMDB health scores, the recommended score is no longer calculating and just says not evaluated. I have tried manually kicking off the job to run the score, but still the same result.
Thank you,
Adam Robbins

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01-19-2023 11:28 AM - edited 01-19-2023 11:30 AM
Hello - check the CMDB Health Metrics to ensure they are active. its a bit obscure... CMDB Properties > Health Preference. Then select the metric that is listed as 'not evaluated... in example here, STALENESS metric is deactivated. Flip the Active button and run the background jobs for CMDB health - in this example it would be the Correctness job.
When deactivating these metrics, after the job runs the metric shows in the dashboard as:
Hope this helps?
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01-23-2023 04:39 AM
Thanks for the reply Dave! Recommended was switched on. I did try switching it off and back on again, but unfortunately no luck. I do have a case open with ServiceNow so once we get this fixed I'll post back to this post.
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12-04-2024 04:52 AM
Hi Adam,
Was this issue resolved as part of resolution if you got anything from case created?