CMDB health recommended score says not evaluated

Adam Robbins1
Mega Guru

‎01-19-2023 06:29 AM

Hi,

 

Does anyone know anything I can check to fix the following?  On the CMDB health scores, the recommended score is no longer calculating and just says not evaluated.  I have tried manually kicking off the job to run the score, but still the same result.

 

Thank you,

Adam Robbins

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3 REPLIES 3

DaveHertel
Kilo Sage
Kilo Sage

‎01-19-2023 11:28 AM - edited ‎01-19-2023 11:30 AM

Hello - check the CMDB Health Metrics to ensure they are active.  its a bit obscure...    CMDB Properties > Health Preference.     Then select the metric that is listed as 'not evaluated... in example here, STALENESS metric is deactivated.   Flip the Active button and run the background jobs for CMDB health - in this example it would be the Correctness job.

 

DaveHertel_0-1674156433257.png

 

When deactivating these metrics, after the job runs the metric shows in the dashboard as: 

DaveHertel_1-1674156622210.png

Hope this helps?

 

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Adam Robbins1
Mega Guru
In response to DaveHertel

‎01-23-2023 04:39 AM

Thanks for the reply Dave!  Recommended was switched on.  I did try switching it off and back on again, but unfortunately no luck.  I do have a case open with ServiceNow so once we get this fixed I'll post back to this post.

Prabhudev Tera1
Tera Contributor
In response to Adam Robbins1

‎12-04-2024 04:52 AM

Hi Adam,

 

Was this issue resolved as part of resolution if you got anything from case created?

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