Configuration Settings backup in ServiceNow Instance

[tt_bong]

Hi all,

I need help regarding the configuration settings backup in ServiceNow Instance.

I am currently working on ServiceNow demo instance and I have actually performed some configurations on it. The demo instance will be expire soon and I do not plan to extend the demo instance as well.

Is there anyway for me to backup the configuration settings so that I will be able to restore the configuration setting to another new instance anytime in future?

Thanks.

[User140988]

Hello Bong,

If the configuration settings or any changes are captured in an update set, you can export the update set as XML and reapply this on top ôf new instance / same instance later.

[tt_bong]

Hi Chandana,

Thanks for the helps! Unfortunately I have not created any update set so far. If i were to create now, does this update sets automatically keep track the configuration settings which I have performed earlier?

If it's not, what is the alternate way for me to backup the setting?

Thanks!

[User140988]

Hi Bong,

A new update set created now will not capture the updates performed earlier automatically, but you can push the updates to the update set.

Please create the update set and set it to inprogress and go to the changes you have made and you should see an option to push the change to the update set. Or you can always make a change in the record and it will be captured in update set.

Could you give an example of configuration changes you are referring to.

[tt_bong]

Hi Chandana,

The configuration settings are referring to Fields Creation,Email Template Creation/Amendment, Record Producer Amendment, SLA Definition, SDLC settings and many more.

In this case, does it means that I need to modify all of the setting that I have done previous so that it would capture in the update set?

Thanks!