Configure Impact Calculation

[Pranita Bahugun]

Hello everyone,

I have a requirement to configure Impact calculations. Can anyone please let me know how impact calculations are configured in ServiceNow?

Any quick help is much appreciated.

Thanks,

Pranita Bahuguni

[Ashish Parab]

Hello @Pranita Bahugun ,

Go to the Application Navigator System Policy > Rules > Priority Lookup Rules. Here you can configure Impact calculation as per your requirement.

Please mark this as "correct" and "helpful" if you feel this answer helped you in anyway.

Thanks and Regards,

Ashish

[Runjay Patel]

Hi @Pranita Bahugun ,

For which module are you referring to calculate the impact? Event management/change management/Alert?

[Pranita Bahugun]

Hi @Runjay Patel ,

I was referring for module : Event management/Alert

Thanks,

Pranita Bahuguni

[Runjay Patel]

Hi @Pranita Bahugun ,

Check this two thread.

https://www.servicenow.com/docs/bundle/xanadu-it-operations-management/page/product/event-management...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1157218

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