Connection Suggestions Training Job is Stuck

Anand D
Tera Contributor

‎07-10-2024 01:57 AM

My SM Plus is showing error in the Application Service Readiness : Connection Suggestions Training Job i Stuck.

 

I have followed the KB KB1308519 and everything looks good.

 

Has anyone got any other suggestions to fix this ?

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4 REPLIES 4

Abbas_5
Tera Sage
Tera Sage

‎07-11-2024 12:38 AM

Hi Anand,

In the KB article here it is mentioned need to Contact ServiceNow Customer Support

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1308519

If it is helpful, please mark it as helpful and accept the correct solution.

 

Thanks & Regards,

Abbas Shaik

 

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Anand D
Tera Contributor

‎07-15-2024 11:18 PM

Hi Abbas,

 

I have submitted a ticket to SNOW.

 

Thanks,

Anand

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Mahaboob Johny5
Tera Contributor
In response to Anand D

‎09-14-2024 12:11 AM - edited ‎09-14-2024 02:31 AM

Hi Anand D,

 

If you receive any resolution on this Issue, can you please share me we are also facing the same Issue.

Are you working Service Mapping for ML Methodology.

Thanks,

Johny.

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Ashish77
Tera Contributor
In response to Anand D

‎10-23-2024 03:48 AM

Hi @Anand D ,

Were you able to fix this issue? I see this warning on 

Application service readiness dashboard
"Warning: Application Fingerprinting Training Job is Stuck. For more information on resolving this issue, KB0963421"

 

I am getting below errors in syslog when I trigger scheduled job "Applications suggestion - ITOM Autodiscovery"

 

***Script: SMMLTableUtils: Failed to get active version for solution , java.lang.Exception: ERR029: There are no solution version objects for this solution: no thrown error

*** Script: ApplicationsFingerprintUpdateUtil: Failed to get active version for solution , java.lang.Exception: ERR029: There are no solution version objects for this solution: no thrown error

ProcessGroupService: failed to get solution from ClusteringSolutionStore, exception=java.lang.Exception: ERR029: There are no solution version objects for this solution

SMMLTableUtils: Failed to get active version for solution , java.lang.Exception: ERR029: There are no solution version objects for this solution

ApplicationsFingerprintUpdateUtil: Failed to get active version for solution , java.lang.Exception: ERR029: There are no solution version objects for this solution

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