Create a requested item from inbound action being sent from external requester

NikolaTesla
Tera Expert

I have created a script for an inbound action but it doesn't work for some reason. I sent an email from my personal email not in the system to the inbound action email. Trying to use a catalog with the sys id and assign requested for as Guest. Is this possible? Am I missing something? 

 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@NikolaTesla 

script look fine

Did you check any user criteria is present on that catalog item which is restricting the submission?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

7 REPLIES 7

Ankur Bawiskar
Tera Patron
Tera Patron

@NikolaTesla 

Possibly the user who is sending the email doesn't satisfy the Catalog Item's User Criteria. You said you are sending email as guest user.

Refer below link for same issue and the solution

After upgrade from NY to Paris, Using Cart API with Guest User fails if Catalog Item doesn't have Us...

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@NikolaTesla 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Let me give these things a try. It has no user criteria.

 

If it works I will accept. thank you