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01-06-2025 12:01 PM - edited 01-08-2025 08:34 AM
I have created a script for an inbound action but it doesn't work for some reason. I sent an email from my personal email not in the system to the inbound action email. Trying to use a catalog with the sys id and assign requested for as Guest. Is this possible? Am I missing something?
Solved! Go to Solution.
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01-07-2025 07:33 AM
script look fine
Did you check any user criteria is present on that catalog item which is restricting the submission?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-07-2025 08:01 AM
Possibly the user who is sending the email doesn't satisfy the Catalog Item's User Criteria. You said you are sending email as guest user.
Refer below link for same issue and the solution
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-07-2025 07:11 PM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-08-2025 08:09 AM
Let me give these things a try. It has no user criteria.
If it works I will accept. thank you