Create iTunes Discovery Pattern (Part 2)

[SatterW]

I cannot pass this lab.   

Error: Did you check the steps in the identification section are configured and tested correctly

No sure what I can do?

[SatterW]

I passed the lab.  LOL

[Bhuvan]

@SatterW 

Congrats on passing the lab. Below are the steps for reference,

https://learning.servicenow.com/lxp/en/on-demand-training-and-content/how-to-classify-and-discover-i...

Solution:

How to Classify and Discover iTunes Running on a Windows Server

Ensure you have created an 'iTunes' process classification record in the discovery_classy_proc table in your instance and filled in the specific details on how to spot it in the Condition field and what type of record to create once found etc.

Navigate to CI Classification —> Processes > Create a new Process classification called iTunes
Relationship type should be Runs on::Runs and
Condition = Command | contains | iTunes.exe

Once you have created that process classification record, you then need to run Discovery against your MID Server by going to Discovery Schedules - Quick Discovery and entering your MID IP Address and selecting your MID Server in the reference field.

Once the discovery is complete there should be a iTunes application created in the related list on the Process Classifier record that is linked to your MID Server CI Record.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Shashank_Jain]

Oops, the issue is resolved. Happy for you, @SatterW ! That’s great—if the above suggestion is correct, you can accept it as the answer.

[Shashank_Jain]

@SatterW ,

Did you check the steps in the identification section are configured and tested correctly"

is specific to CI identification rules. It means your Identification Rule for that CI class isn’t correctly defined or the test isn’t matching as expected.

Check your Identification Rule

• Go to CMDB → Identification Rules.

• Open the rule for the CI class you’re testing (e.g., Server, Application, etc.).

• Make sure:

  • The rule is Active.

  • You’ve added at least one Identification Step (like Serial Number, Name + IP, etc.).