Credentials not found - Event Management

pranavparmar
Giga Contributor

‎05-24-2017 11:18 AM

I am trying to use the event management to connect to Solarwinds Orion using basic auth credentials. The test connection fails all the time.

No matter what combination i provide, in the logs it gives me following error:

ConnectorProbe SEVERE *** ERROR *** Credentials not found, id: <sys_id of the credential record>

Not sure how to troubleshoot this error. Is there a specific credential requirement for Solarwinds?

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SanjivMeher
Kilo Patron
Kilo Patron

‎05-24-2017 11:22 AM

Are you using web service to connect?



Did you try test it using SOAP UI directly?



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pranavparmar
Giga Contributor

‎05-25-2017 06:18 AM

I tried using the postman to use the REST API. I am getting 403-Forbidden from postman as well. Is there a specific access we need on Orion to use the OOB Event Management Connector?


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SanjivMeher
Kilo Patron
Kilo Patron
In response to pranavparmar

‎05-25-2017 06:31 AM

Hi Pranav,



Looks like the credentials for Orion is not working or their REST API is not working. Please check with their team, if they have test their REST API. Did they give you an account with equal rights of the user they tested with?



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pranavparmar
Giga Contributor

‎05-25-2017 10:40 AM

I have admin account on Orion that i am using currently. It seems to be an issue from Orion. I have opened a case with them. Let's see what I get in response.


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