Credentials not found - Event Management

pranavparmar
Giga Contributor

I am trying to use the event management to connect to Solarwinds Orion using basic auth credentials. The test connection fails all the time.

No matter what combination i provide, in the logs it gives me following error:

ConnectorProbe SEVERE *** ERROR *** Credentials not found, id: <sys_id of the credential record>

Not sure how to troubleshoot this error. Is there a specific credential requirement for Solarwinds?

6 REPLIES 6

SanjivMeher
Kilo Patron
Kilo Patron

Are you using web service to connect?



Did you try test it using SOAP UI directly?



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pranavparmar
Giga Contributor

I tried using the postman to use the REST API. I am getting 403-Forbidden from postman as well. Is there a specific access we need on Orion to use the OOB Event Management Connector?


Hi Pranav,



Looks like the credentials for Orion is not working or their REST API is not working. Please check with their team, if they have test their REST API. Did they give you an account with equal rights of the user they tested with?



Please mark this response as correct or helpful if it assisted you with your question.

pranavparmar
Giga Contributor

I have admin account on Orion that i am using currently. It seems to be an issue from Orion. I have opened a case with them. Let's see what I get in response.