Credentials not found - Event Management
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‎05-24-2017 11:18 AM
I am trying to use the event management to connect to Solarwinds Orion using basic auth credentials. The test connection fails all the time.
No matter what combination i provide, in the logs it gives me following error:
ConnectorProbe SEVERE *** ERROR *** Credentials not found, id: <sys_id of the credential record>
Not sure how to troubleshoot this error. Is there a specific credential requirement for Solarwinds?
- Labels:
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Event Management
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Service Mapping

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‎05-24-2017 11:22 AM
Are you using web service to connect?
Did you try test it using SOAP UI directly?
Please mark this response as correct or helpful if it assisted you with your question.
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‎05-25-2017 06:18 AM
I tried using the postman to use the REST API. I am getting 403-Forbidden from postman as well. Is there a specific access we need on Orion to use the OOB Event Management Connector?

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‎05-25-2017 06:31 AM
Hi Pranav,
Looks like the credentials for Orion is not working or their REST API is not working. Please check with their team, if they have test their REST API. Did they give you an account with equal rights of the user they tested with?
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‎05-25-2017 10:40 AM
I have admin account on Orion that i am using currently. It seems to be an issue from Orion. I have opened a case with them. Let's see what I get in response.