De-dup task scripts in one attempt for all applications

Jyothi Malkared · ‎08-01-2023

Hi All,

Any help is appreciated.

This is regarding the creation of de-dup task, presently we are executing the script for every app individually in TEST Instance.

We want to create all the de-dup tasks in one attempt (in PROD) for all applications (we have 200 apps right now)

can anyone please share the approach followed?

Thanks

Jyothi

Rahul Priyadars · ‎08-01-2023

what is the problem statement here- Do u have duplicate Application CIs and you want to Merge all those or Want to just create task for some team to do that?

Regards

RP

Jyothi Malkared · ‎08-04-2023

Hi @Rahul Priyadars

Yes we have duplicate Application CI's and want to merge all Incidents,Problem,Change requests relation into one application CI , We want to do this for 200 + applications in one single task instead of doing it individual application manually.

Rahul Priyadars · ‎08-05-2023

From Approach Perspective..OOTB there is a feature of merging CIs. Have a look on that and see what its doing.

You can do the same in ur Custom Script.

Some Old posts on same

https://www.servicenow.com/community/itom-articles/servicenow-duplicate-cis-solution-script-report/t...

Look for remediate code here which is used for addressing DUPS in CMDB.

Regards

RP