De-duplication Dashboard and Remediate Tasks in Bulk Using Template Library

[Vignesh Rajaram]

Hello All,

I love the new de-duplication dashboard and template library to do a remediation de-duplication task in bulk but as you can see the template; I created for the Class --> Computer is not working as expected and I should see the duplicate tasks matching with the conditions I defined there in the template & library. 

Anyone who can guide me to fix this chronic issue would be greatly appreciated.

Run a template to remediate de-duplication tasks

https://www.servicenow.com/docs/auth/login/?redirect=%2Fbundle%2Fxanadu-servicenow-platform%2Fpage%2...

[Phillip1]

Did you figure it out? I've created the same and for some reason no tasks are getting added to the list.

[Christoph5]

I have the same issue! No de-duplication tasks automatically assigned to the remplate.
In my case both cis of the de-duplication task are in the same class that I have specified in the template. So I don't need to set Add all child classes to true.
I could not find any documentation how the auto selection of tasks should work:
- Is there a business rule, or scheduled script that needs to run? Name? How often does it run ootb?
- Is it sufficient that one CI out of the de-duplication task is part of the defined class?
- Is there a need that all CIs need to match the class, or in case "Add all child classes" is activated at least are part of child classes?
We are at Xanadu release and shortlx will upgrade to Yokohama.

[PatrickMayer_CH]

any updates here? I have the same problem, it was working for CI Class "MS SQL DataBase" but is not working for CI Class "IIS Virtual Directory" with exactly the same configuration. Both CI classes are OOB