de-duplication task are closed skipped after detecting the duplicate ci in cmdb please why its dir

tejamma
Tera Contributor

2 hours ago

 
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Its_Azar
Mega Sage

2 hours ago

Hi there @tejamma 

This means no remediation is required anymore. This happenss if the duplicate CI was already resolved, marked as a duplicate or handled automatically by CMDB remediation logic.

i suggest you to check the task's Activity Log, Work Notes, and Updated By fields which will give u clear idea on wyhy.

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Kind Regards,
Azar
Serivenow Rising Star ⭐
Developer @ KPMG.
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Tanushree Maiti
Tera Patron

2 hours ago

Hi @tejamma 

 

The IRE does not process duplicate CIs if either of the following conditions is true:

  • The glide.identification_engine.skip_duplicates property is set to false.
  • The number of duplicates found exceeds the maximum threshold defined by the glide.identification_engine.skip_duplicates.threshold property (default value: 5).

 

Refer KB: KB0750386 How the CMDB Identification and Reconciliation Engine processes a CI payload 

 

 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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tejamma
Tera Contributor

2 hours ago

yes with all below setting and  system properties skip duplicate is true and default value 5 even though the state of the de-duplicate task is open  in developer instance but in my instance its showing as closed skipped.
i want state of the de-duplication task should be open so whenever correctness job ran then this duplicate ci should  as shown CMDB correctness dashboard in duplicate tab.

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