ServiceNow Quick Start guide for ITIL users

[Gemma4]

Hi Everyone,

Are there any quick reference guides available for ITIL users explaining how to create incidents and assign incidents. Just trying to find some general documentation if it is available to assist with training new users. 

thanks

[Maik Skoddow · Accepted solution]

Hi @Gemma4 

there is an excellent and free NowLearning course explaining everything: https://nowlearning.servicenow.com/lxp/en/now-platform/incident-management-next-experience?id=learni... 

And on my page ITSM: Incident Management || Knowledge & Troubleshooting Resources you will find more helpful resources.

Maik