De-duplication Task not creating for Duplicate CI's

[Prabhu6]

Identification rules attached

Duplicate Tasks are not creating for Duplicate CI's. Anything needs to verify my end..Please help

[Ashutosh Munot1]

HI,

Can you show the duplicate CI which you think is duplicate?

Thanks,
Ashutosh

[Prabhu6]

Due to some discovery issues, the Short name created manually and the FQDN name created by ServiceNow.

Then set to Serial Number with the Highest Priority,  even Servicenow is not recognizing that CI as a Duplicate CI.

[Royal Sirrine]

What are the classes? I see that the IP address are matched, but if the one is a "server" class, the other might be a DNS class. Which is normal. They dont de-dup these normally. You have to know the class as the rules are written against the tables which the class resides. A more common de-dup would be, you created a CI under "Server" class, then discovery created one under the "Windows Server" class. Then you would merge the two together. 

[Prabhu6]

Sorry for the delay,  I have mainly concentrated in Windows and Linux class. and The above server both CI's are in windows class. Even still De-duplicate tasks not created by ServiceNow automatically.

[Ashutosh Munot1]

HI,

Is there status retired or operational?

Thanks,
Ashutosh