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Resolved! Setting up Oracle Options for Discovery

Hello,Currently our organization is attempting to configure and setup the Oracle Options part of discovery based on the provided documentation found below. Looking to see if anyone has successfully set this up so far and what their hurdles were. The ...

s_sterner by Mega Guru
  • 6952 Views
  • 6 replies
  • 9 helpfuls

AWS Cloud billing data job is failing

Hi Experts,   We are working on an AWS cloud billing data job, and we did OOB configuration but receiving below error:   Error occurred while running the script - "AWSCostAndUsageReportProcessor" Detail:Processing failed with error: AWSCSVRecordProce...

LDAP OU Definition Filter

Hi All, We want to exclude empty user email accounts while importing users through LDAP. Below is the filter query currently we are having(&(objectClass=person)(sn=*) (!(objectClass=computer))(!(ou=Leavers))(!(employeenumber=888888))(!(employeenumber...

Supriya20 by Tera Expert
  • 524 Views
  • 1 replies
  • 0 helpfuls

Reduce severity of an Event for a Non production CI

Hi,If we have an event going into the event table of the ITOM Health module, we would like to be able to reduce it's severity if the CI is a NON Production CI. We dont want to raise a P1 incident for a Development CI. Which method do you recommend to...

George18 by Tera Expert
  • 393 Views
  • 2 replies
  • 0 helpfuls

Resolved! Alert Management Rule Not Executing

Hello, I am testing Datadog event integration with ServiceNow.  I am able to get a Datadog event to create a ServiceNow event and then an alert, but I can't get it to turn into an Incident no matter what I do. In the Alert Management Rule, I created ...

Minh2 by Tera Expert
  • 3230 Views
  • 14 replies
  • 3 helpfuls

HP ILO device discovery in Servicenow

Hello All We want to disocover the HP ILO device which are appliance in nature.We are getting below error when trying discover.Can someone please help met to fix?What configuration needed for this?  

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salu by Mega Guru
  • 7110 Views
  • 17 replies
  • 3 helpfuls

No results from Credential Test

I'm trying to run a credential test against several credentials, but it keeps running without giving any result.Any idea on getting this to work?

ChinthakaWi by Tera Contributor
  • 537 Views
  • 2 replies
  • 1 helpfuls

Resolved! How to Stop Discovery from Populating the Location on CIs?

Hi - is there an easy way to prevent discovery from populating the location on the ci except removing the location from discovery schedule? Like a system property or something else? Appreciate any insight!

RK25 by Tera Guru
  • 1171 Views
  • 3 replies
  • 3 helpfuls