SGC-AWS setup diagnostic error
I am getting this error, what does it mean? there is no detail as to what does the error mean. attaching the error and what the cloud team is seeing on AWS side.
Forum Posts
Resolved! Upcoming Release Date For Plugins CMDB & Discovery?
Does anyone know when the next versions of these plugins will be released? CMDB CI Class Models (Current Version 1.47.0)Discovery and Service Mapping Patterns (Current Version 1.6.0)Visibility Content (Current Version 6.12.0)The most recent versions ...
Store Token from Connector Definition as System Property or ServiceNow Cred or as File in MID server
Hi All, I have a ServiceNow custom connector definition created and set to run every 5 mins. This connector definition obtains a token from a platform each time it is invoked. Since the tokens have a TTL of 24 hours, I would like to store the token e...
Resolved! Get CI Informations during TopDown Discovery
Hi all, Can I access information of specific CI in a discovery pattern? I have to create a connection to a CI, but I don't know on which server this CI is running. However, horizontal discovery has already stored this information in the CMDB and ther...
Customize information available under My Work in CMDB Workspace>> Governance
Hi All, One of our client wants customize information available under My work in CMDB workspace>> Governance.OOB message is "The tasks that you see are either assigned to you or need your attention as a Data Manager Administrator.".They want some oth...
Bulk alerts checks before triggering auto-incident workflow
Hi team,I have below setup,couple of on-premise and SaaS based monitoring tools data ( alerts) are integrated with ServiceNow ITOM, alerts are received at ITOM and getting converted to incident via Create incident workflow triggered from Alert mgmt r...
Resolved! Tag-Based Service Mapping - Traversal Rules
Context:I have a Dependency Map for this ECS Service. Question: How can I use Traversal Rules to show a direct relationship between ECS Service and Cloud Load Balancer? This means I want to remove AWS Datacenter and Availability Zone from the service...
Alerts in Maintenance
Hi, If I set the install status of an application service to "In Maintenance", all corresponding CIs are set to "In Maintenance" and no alerts are displayed in the map. Unfortunately, the alerts are not in maintenance and are therefore still displaye...
Servicenow CMDB and Microsoft Azure AD Integration through Graph API
Hello All,We have a requirement where we need to Integrate Servicenow and Microsoft Azure AD.The motive behind the integration is to achieve the following points:1) Is there a way ServiceNow can tell in Azure if a server is backed up?2) Can ServiceNo...
Resolved! CI Reconciliation rules for manual entry
I'm trying to use CI reconciliation rules to prevent users from manually updating a field that ServiceNow Discovery has set with a value. Mostly, I'm trying to understand how this works so that we can implement it for actual business cases, but take ...
Predictive intelligence for ITOM Health
Hi, What will be the impact or which functonnalities are we going to be missig if we don`t activate Predictive Intelligence for ITOM Health? Thanks
Resolved! How to integrate ServiceNow with one of the applications using key Cloak service.
I have requirement to develop custom API to connect ServiceNow with one of the applications using key Cloak service. Kindly help
Discovery Micro Certification
Hi All,Is there any free micro certificate available for Discovery ? Thanks
Resolved! Duplicate Network adapters for servers
If I go to the identification rules for network adapter class, "name" and "MAC address" are used together for identification. We have a manually entered network adapter with a name and a MAC address, however, Discovery is creating a new record with t...
Add tags to incident from Rest Api
Is there any way of adding a tag to an incident using the rest api? i have tried using the incident, label and label_entry table, and i can not seem to get it to work.I've tried the sys_tags field in the incident table to no success.same goes for try...
