Hi, Couple of questions regarding HAM normalization when using Content Library for IT Asset Management: -In SAM normalization you can create a pattern normalization rule but this not available in HAM normalization. Is there some similar way to achiev...
Hi all, with servicenow ITOM we are collecting the cloud meta data for AWS and Google. this gives as you all know the data till the vm_instance.The actual virtual machines that are running the os. we are not providing via ITOM discovery but via anoth...
Hi All,I need to find the OIDs of our F5 Load Balancers.I've been given the IPs by our Infrastructure team, but on discovery am getting one of the three following errors:Alive, not active, not classifiedAlive, couldn't classify, now finishedNot a rea...
Good day experts, Is there an order to discover HMC and AIX servers? Should I discover one first then the other? Thank youbk
What is needed to allow us to log in to our Service Now instance from our midservers no using SSO. Our weblink redirects to try and use sso. We have multiple environments using separate ADs. Currently we are not able to connect via webrowser to t...
Hi,I am trying to create an event management rule where I want to match a Regex condition. But while adding the Regex condition the event rule is not matching the event.Cannot find any document regarding this, and previous community posts say that th...
Hi Community, Currently, we are facing an issue during discovery of windows servers. During discovery we are getting credential issue, when we test the credentials of those windows servers credential test is also failing. And as per windows admin tea...
While establishing service mapping , I am having some issues ;1) ServiceNow Service mapping CI discovery into DB configuration is not customer-specific.The Service Mapping process currently connects to all the databases, but we need to limit it to on...
Hello,I'm trying to launch debug on pattern "Amazon AWS Service account"This pattern has input parameters that I need to set.I see the debug windows has a "manual entry" option, with an "Input Data" text box.But I can't find any doc that explains the...
Hi , I want to remove update from this BR. Is there a way to remove update from the Script and Glide Api. updateChildren('comments', gs.getMessage('Comment copied from RITM')); function updateChildren(fieldName, msg) { var rec = new GlideRec...
Hi Experts,What are the tables involved in Service Mapping? How are Application Services, Business Application, and Business Services are different from each other and how are they being used in CMDB?
Hi, We are trying to setup Jamf connection using Service Graph Connector. we are following Guided Setup, but while testing connection using 20 records pull, it gives below error. Error: Unable to make a connection to JAMF API call. Please check your ...
Hi, I am aware that events are kept for 5 days and alerts for 90 days,I was able to find what purges the events in the table rotation. But, I am unable to find out what purges alerts after 90days.Can you please provide me with the job name, business ...
Hi,I'm stuck on a pattern development solution which can't be that hard, surely?I have a table as a result of parsing a config file in which the first rows fields contain default values and all subsequent rows may or may not be populated. If there is...
