Deactivate Incident Creation for Certificate Management

[jtweito]

Hello!

We have gone live using Certificate Management in our instances but I am needing to disable the job that is creating incidents for expired certificates for the time being. I've searched scheduled jobs, events, BRs, etc but I'm drawing a blank on where that is handled from. Has anyone turned that off?/recall where that can be adjusted?

Thank you!

[Mike Derhammer]

Hello,

It appears that the incident creation is done within a Flow Designer Subflow titled "Certificate Notification." The scheduled job "Certificate Notification" calls a script includes title "CertificateTaskNotifier" which executes the Subflow on line 19.

Within the Subflow if the certificate is found to be expired (Step 13) and the system property for incident creation is true (glide.discovery.certs.enable_incident_creation_for_expired_certificates), then the incident is created if one for that specific certificate CI does not already exist.

I believe you should be able to modify the system property to a false value to prevent the creation of the incidents for expired certificates.

Discovery Properties

If this has been helpful and allowed you to achieve what you were looking for, I'd love it if you'd mark it as correct/helpful! If you have additional questions, let me know.

Thank you!
Michael

[jtweito]

Thank you so much. I can't believe I didn't look there!

[Mike Derhammer]

Happy to get you moving in a good direction! Thanks Rishi for providing the UI-version and making it even less complex to resolve!

[Rishi20 · Accepted solution]

You can enable/disable the property at https://yourinstance.service-now.com/nav_to.do?uri=%2Fsystem_properties_ui.do%3Fsysparm_title%3DDiscovery%2520Properties%26sysparm_category%3DDiscovery