Dell PowerStore 1200T Discovery in ServiceNow – Any Supported or Working Approach?

npehlke
Tera Contributor

‎04-02-2026 02:19 PM

Hello everyone,

Has anyone successfully implemented ServiceNow Discovery for Dell PowerStore systems, specifically PowerStore T‑models (e.g., 1200T)?

We’ve reviewed Dell documentation, ServiceNow product docs, and existing community posts, but haven’t found a confirmed, working discovery solution for PowerStore.

What we’ve found so far

  • SNMP polling does not appear to be supported
    PowerStore SNMP configuration seems limited to alerts/traps only.

  • CIM / SMI‑S does not appear to be available
    Unlike Unity, there’s no Dell documentation for CIM/SMI‑S on PowerStore.

  • No OOB ServiceNow Discovery patterns
    We haven’t found any out‑of‑box patterns or community examples that successfully discover PowerStore.

  • REST APIs are available
    Dell provides REST APIs for PowerStore, but we don’t see them used by ServiceNow Discovery today.

Questions for the community

  1. Has anyone discovered PowerStore using ServiceNow (any version)?
  2. Has anyone built a custom Discovery pattern using the PowerStore REST API?
  3. Is there any official guidance from ServiceNow or Dell on recommended discovery approaches?

Even confirmation that PowerStore is not currently supported for Discovery would be helpful for planning.

Thanks in advance,
Nicholas

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Fabian Kunzke
Mega Sage

a month ago

 

Hey,

 

I am going to be straight forward: I have not designed a specific pattern for the powerstore discovery.

 

That out of the way, you've actually hit gold.

First of all: If there is no pattern for a specific technology, it is likely not supported (yet). You find a full list of supported tech here: https://www.servicenow.com/docs/r/it-operations-management/itom-visibility/r_SupportedApplications.h...

 

Why did you hit gold?

You identified a standardized way of getting information on your tech out of a documented source. Which is more than great. Even better: it is CLI enabled. Now all that is missing is putting that into a pattern.

 

Using REST APIs for discovery is pretty common. It is how most VMWare information is retrieved. So if you are not familiar with that yet, feel free to run through the VMWare patterns (or NetApp). They will work similarly to what you have here.

 

This is not official guidance, but here is how i would approach it (again, based on how VMWare & NetApp works):

1) Discover the host, where the PowerStore Instance is running

2) Trigger your PowerStore pattern

3) profit

 

Now in your PowerStore pattern, your first roadbump will be authentification. According to the Dell documentation you may need to request a session token before actually retrieving data.

The data retrieval then is pretty straight forward (https://www.dell.com/support/manuals/de-de/powerstore-500t/pwrstr-apidevg/uri-patterns?guid=guid-439...)

 

Since this is a storage solution, i would create the pattern in a same approach as the NetApp pattern (also a storage solution). This will guide you down a pathway, which will have the correct relationships, items & hirarchies in place.

 

Start simple, then add more stuff and details. Your first goal should be to get any CIs into the CMDB, then all of the CIs, then all of the details. Start with one PowerStore instance, then test with multiple.

 

Hope this helps - please follow-up with questions, if anything seems unclear(er).

Regards

Fabian

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