Direct link URL to incident or request item

[zed]

I know how to create direct links to an incident or a request item using the URL navigation format:

https://xxx.service-now.com/nav_to.do?uri=incident.do?sysparm_query=number=INCXXXX for incidents

https://xxx.service-now.com/nav_to.do?uri=sc_req_item.do?sysparm_query=number=RITMXXXX for request items

However, is there a way to use a single URL that will take you to the incident or request item based on the number?

The scenario is this: I have an application that allows you to link a field value to a URL template so you can link directly into another app (in this case Service-Now). The problem I'm running into is that the ID could either be an incident or a request item. Since the URL has to be predefined I cannot change it based on the ID type. I need a URL within service now that will take either an incident or request item number and open the right item.

Hopefully that makes sense.

Thanks.

[Anurag Tripathi · Accepted solution]

Hi Zack,

Incident and RITM both roll up to Task table, So make ur generic url like this

https://xxx.service-now.com/task.do?sys_id=<Sys id of your RITM or Incident>

If you dont have the sys_id then

https://xxx.service-now.com/nav_to.do?uri=task.do?sysparm_query=number=

Hope this helps

[zed]

Thank you! That's exactly what I needed.

[carlh]

Hello, is there a way to point to a new record producer as well?   We want to link from SharePoint to a record producer.   If they aren't logged on, they would be taken to the okta login page and then redirected to the new form to create a record.

Any idea?

[Anurag Tripathi]

Hi Carl,

here you go

https://xxx.service-now.com/com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=<SYSID OF record producer>