Disable the auto closure of tool generation incident if it was MIM promoted.

[mirza_saquib]

Need to disable the auto closure of Tool generation incident if ot was MIM promoted

Kindly suggest me the best solution

[Community Alums]

Hi @mirza_saquib ,

As per the KB https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0785420
Major incidents are not closed automatically, Please go through this article & let me know if you still need any information.

If my answers helps you then kindly accept the solution & mark it helpful.

Thanks,

Kanhaiya