Disable the auto closure of tool generation incident if it was MIM promoted.
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02-12-2024 02:56 AM
Need to disable the auto closure of Tool generation incident if ot was MIM promoted
Kindly suggest me the best solution
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02-12-2024 03:08 AM
Hi @mirza_saquib ,
As per the KB https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0785420
Major incidents are not closed automatically, Please go through this article & let me know if you still need any information.
If my answers helps you then kindly accept the solution & mark it helpful.
Thanks,
Kanhaiya