Event Managment workflow

[nicolas90]

Hello, i need your advise setiing up of event management in serviceNow. I have an ElasticSearch indice which contains my events. There's no way from elastic to push data's into ServiceNow through the API the way i like so i would like pulling datas. I can do it multiple ways, I experiment those :
- A third server between elastic and a MID server that will pull data and generate an API call to create events
- A script on ServiceNow with a REST call to pull fresh data on create event
- Same process with actions and Flow.

As i'm new on service Now, what would be the best for you ? Pulling will be scheduled every 5 min and maybe less ( ~ 1 min )

[Rahul Priyadars]

what would be the best for you ? Pulling will be scheduled every 5 min and maybe less ( ~ 1 min )--->< This is very tricky and Depending on Volume of Events you are looking from Elastic-Search system.

Longer Pull frequency like 5 mins is risky as critical event may be lying there for 4 mins 59 seconds and waiting for next cycle to pull. I will go for 1 min frequency with enough processing power for those.

Regards

RP

[nicolas90]

Processing power will be ok and i agree about 1 min Frequency.
But is there a difference between scheduled workFlow and scheduled jobs in terms of performance or load ?