Discover IP Camera and Voice Equipment Configuration Items

[Surbhi Srivasta]

Hi,

Can someone guide me through on how to discover IP Camera and Voice Equipment classes using ServiceNow Discovery?

Are there any other methods available apart from ServiceNow Discovery? Request for guidance here and any document to understand and learn will be very helpful.

Regards,

Surbhi

[SiD2]

Hi @Surbhi Srivasta 

So would these devices be connected to some server or any other kind of equipment?

If it's just tied to some server, the host discovery can be extended to discover these components using host's management interface.

For ex, if it is a windows server that has below equipment connected, then the management interface [WMI] will have the device information and can be queried in a separate extension of OOB pattern using WMI Queries.

[Surbhi Srivasta]

Hi @SiD2 

Thank you for your response.

I am trying to figure this out on how these devices are connected now in client environment. So far these are having an IP address and connected to the network as an input I got from the client.

Does this also follow the same solution which you mentioned?

Also can you help me with some steps or documentation on how to configure/implement the Host management interface using patterns here.

Thank you

Regards,

Surbhi

[SiD2]

Hi @Surbhi Srivasta 

Firstly we would need to know how they are connected. As mostly these are peripheral devices and will not have any ports running to respond to normal discovery.

Once you get to know if that is a server and which kind of server you need to explore the management interface options for the same and develop the extension section with those operations.

Like I said if its windows, you can google how to find the info using WMI queries or even check with your win admin team and they can help you with the WMI queries.

Once you have the WMI query working from the host, you can use the same in the extension pattern with pattern operation set to WMI query. You can refer any existing windows patterns to understand how it is written.

If it's found to be a linux or any other server, you need to explore which kind of management interfaces they have and how to query such info.