Resolved! How to setup a report for SLA by Assignment Group
How, I can't figure out how to setup an SLA report for an Assignment Group.Thanks
Forum Posts
Resolved! Identified, ignored extra IP: False warning in Discovery
Hi AllI understand "Identified, ignored extra IP" is a warning in Discovery and supposed to be ignored , generally. But during my discovery scans I have come across several "Identified, ignored extra IP" warning message which were not correct as in, ...
Service Catalog - Creating Reports based on Requested Items
We've been working through a Service Now implementation for roughly 4 months. All of the core/foundation configuration is complete. We have built over 75 Service Catalog items. Everything seems to be moving in the right direction.Now that I have been...
Average Catalog Task Close Time
Hi All,Now been struggling to create a report that enables me to check the Average time it takes for one of my agents to close a ticket.Currently i have the report set as thisType: Pivot TableTable: Catalog_Task[sc_task]Row: Assigned ToColumn: StateA...
Resolved! Create Task from Inbound Email
I created an inbound email action to create tasks (sc_task table) based on the subject of the email: (function(){ var subject = email.subject.toLowerCase(); //convert the subject to lowercase just once if (subject.indexOf("rds s...
IBM SVC Discovery
Hello,Does anybody really know how to discover IBM SVC Storage Arrays, EMC Celerra using ServiceNow Discovery ? Below it's some Discovery Error output for IBM SVC Version 7.2/7.3 and EMC Celerra. Does anybody have some modified probes/sensors, best p...
Resolved! How to I make a new ticket auto assign to an Assignment Groups
Hi, I need help. If an employee submits a new incident on our ServiceNow Self Service Page, we want the incident to be auto-assigned to a specific assignment group if they check a check box on the new incident form before submitting the incident. ...
Reason of the rejection send to the requestor
I am struggling with the reject notification in the workflow.I have the requirement to provide the reason of the rejection, provided by the approver, sent to the requestor (or caller in case of an Incident).But I am not able to do this. Not in the wo...
On-Demand Loading of Tabbed Related Lists
I put in an enhancement request on /hi/ for this, but I figured I might as well post one here too.It'd be really nice if there was an option to only load related lists on-demand, when the tab functionality is enabled.That way, some tables/views that ...
Is it possible to get a dedicated demo instance?
Hello everyone, I'm working with Axis2 in Java on a demo for a customer of ServiceNow. Unfortunately, each time a custom field is added to a demo instance I have to regenerate all of my client stubs. Is there a process I can follow which will al...
SCRUM Release (or Sprint) Schedule
Does anyone know how I should attach a schedule to my SCRUM Release (or a Sprint if that is easier). My development team does not work weekends and the burn-down chart looks bad when we get ahead on Friday, flat-line Sat and Sun and pick up again on ...
Way to create a category and subcategory.
Hi Folks,I need to create a sub category that should populate based on the category. like belowHardwareMonitorHardwareMouseNetworkDHCPNetworkDNSNetworkIP AddressMeans when i select the category Hardware then sub category should populate only Monitor ...
Resolved! What is the purpose of setting the MID server IP Range?
I read on the Wiki that setting the IP range of a MID server will help Orchestration know which MID server to use. Is the same true for Discovery?Does this mean if I create a Discovery Schedule for a specific IP and forget to pick the MID server it w...
Reporting - relative filter
Hello, Can someone point me to an explanation on the relative operator, when using date filter in reports?How can i use it and in which cases? Thank you!
Resolved! How to amend external style sheets
Hi,I've Googled as much as I can on this before deciding to ask the experts.I need to amend one of our external style sheets ('/styles/css_uncludes.cssx') - can someone please advise how I go about doing this?When I use the Internet Explorer develope...
