I am a newbie and am trying to create a script in Notification Email Scripts (Eureka Version) that I can use in any email Notification and/or Template. The affected CI's list resides in the task_ci table. Within the task_ci table there is a field...
Looking at a Computer CI, and looking at the Software Installations tab under that CI, and the "Last Used" field is empty. Expecting to see a date displayed here representing the last date that piece of software was used on that computer. The t...
Hi Does anyone know what controls This Week/Last Week? Our week starts Sunday to Saturday, however it seems that the conditions in reports for This Week/Last week start Monday/Sunday.Is there anyway of changing this?I have set glide.ui.date_picker.fi...
Hi,We have a SOAP activity that occasionally fails with a Socket Error (lord knows why - it has been raised as a HI).To try and mitigate this (and could be useful for other workflows) if it fails I would to trigger a timer and retry again after 30 se...
Recently I found that SNMP Identity probe is not initiated after SNMP Classification is completed.I have added SNMP OID mapping for OID, still discovery unable to run identification phase.This was working fine previously. Anyone has faced such issue...
Hello all, I would like to make this a semi-generic question to help more people. My question is: Where do I go to turn on and off probes and sensors and what should I know before doing it? My question with background: We are running discovery aga...
We have a requirement for external uptime monitoring of our instance in addition to what is provided through the Hi system. We're looking at Pingdom, and previously used Uptime Monitor for quick and dirty monitoring to verify instance availability....
Recently we have noticed performance issue in our production instance. While reviewing recent changes we noticed that some of our workflows include long running timers and loops. For example:Activity: If a condition exists then send an...
I have a form/item in the Service Catalog where I have a problem. I am asking the user for their company but the variable is displayed twice. In the place where I want it, and at the end of the form. There is only 1 variable and when i deactivate it,...
I was asked the question today, and I am a new user so I was not sure. Can you search items in ServiceNow by if they have an attachment or not? Something like: attachment == true - return the record in the searchattachment == false - omit the reco...
Morning guys, We have a button on our change form that takes our change back to an editable phase (if a client needs to change dates after approval etc) We want to have a confirm message pop up on clicking that button that warns the user that the ch...
Hello, I'm starting to implement Data center CIs (DC, rooms, Racks, Cooling...)I look at Out-Of-the-Box classes and relationships. I'm surprised to find a 'data center' located in 'Computer room' suggested relationship or 'Computer room' houses 'Dat...
I'm looking to add the name of an approver's approval group in a change request. We have a few groups approving and it's hard to keep track of who's approval is for what group. Is this a script or can it be done a simpler way? I'd also like to add th...
Hi all, I now have a requirement to provide a back out button after a change has been approved but before it is implemented (mainly due to customers cancelling a change at the last minute) I have added a blackout button to the change form (very visu...
Is there any risks with updating the State field in Problem Management?I merely wish to add "Solution Proposed" as an available State in addition to the standard Open, Pending Change and Closed/Resolved.We don't plan on doing anything with it at this...
