I am missing something when it comes to the Archiving Plug-in module. It does not look like it will archive attachments along with the incidents. I cannot archive incidents without the evidence that could be contained within the attachments. I can ge...
I am writing a calendar report and out of the box, the week goes from Monday to Sunday. I would like to see a normal week starting on Sunday and ending on Saturday. The SN Wiki has an image of this as their example calendar report http://wiki.service...
We are seeing a lot of WMI probe timeouts when we run discovery - mostly the "Installed Software" probe. I have messed with the "wmi_timeout" parameter (both more and less timeout), and I can't seem to get rid of these warnings.As always thanks for t...
Are views just like any other table when it comes to updating?Some of our most useful tables in the system are actually views, made with the database views module.Can a user perform a list edit operation on a view and make bulk updates to the underly...
Hey all. We are looking to implement a more refined approach to handling our various users and their access rights / views. Our company has several locations worldwide. What we'd like to accomplish is to have each location have their own tasks, incid...
I'm having a spot of bother making a database view.I would like to see Incident and Change tickets together with SLA fields all in one view, with the number column to show both INC000123 and CHG00123 tickets. The system has two built in views which s...
We have a pretty standard CMDB set up with Applications having a number of Components which run on one or more servers. What I would like to be able to do is to create a report that lists all Applications dependant Servers.There is no direct relation...
Forgive the new guy, but I have a question. We would like to change the tab order within forms from vertical to horizontal, but I don't see where a tabindex attribute can be assigned? I tried adding it to the variable attribute, but it didn't work. A...
The core_company table is being updated by Discovery but I can't seem to find what script causes this table to be updated. We'd like to prevent Discovery from adding Vendor/Manufacturers to this table. Does anyone have any suggestions on how to do th...
Hi,One of my client has a requirement to bypass user login prompt for survey URL's when clicked through email link for end users(no role).I know , I can make survey public, however in that case, I may not get the person who took the survey and it wil...
Hi,I am working on a requirement wherein I have to make an embedded list read only. Can anyone help ?Thanks in advance,Regards,SS
In my environment, I was able to discover all window assets with no problem. I started working on Linux server discovery but unfortunately, the Linux assets are not reporting to my instance. So far these are the steps I took to fascilitate the discov...
Hi Guys,I'm working on some nice charts in ServiceNow, which are based on morris.js components (http://www.oesmith.co.uk/morris.js/). It's really simple and there are no problem if you just want to display a static chart, which loads data only once, ...
Hi Everyone,I have missed one option under reports in ServiceNow. Does anyone know if it is possible to filter all incidents that was updated in a specific range of time by a specific list of operators?Now I am using filter:Updated -> On -> Today -> ...
Am I doing this correctly?I am BRANCHing out and creating 2 (or more) tasks - works fine.Once all of the tasks have been completed/closed, I then want to continue with the workflow. So, I used a JOIN to bring the tasks back together.The problem I hav...
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