Discovering printer

vamsikrishnakat
Tera Contributor

I am Getting   eroor like this (SNMP probe timed out. Target is either unreachable or there are no valid credentials for it) while discovering snmp printer. for printer discovery   any credentials are required or not?

4 REPLIES 4

Antony_Alldis
ServiceNow Employee
ServiceNow Employee

If your printer is using SNMP - as long as you have a Discovery Credential with the SNMP Community String available (*or Password if SNMP V3 and password has been configured) then it should discover correctly.


How we can know SNMP community string?


This is normally set to the word: "public" by most vendors as a default.



If you as a business have changed this from the default, you will need to consult your networking team for details.


Madhava_Kumar
Mega Guru

Hi vamshi,



Suppose your printer   is connected in the network, open a web browser and type the IP of that printer, then check whether the SNMP is enabled in the network or not, you can check while selecting the network summary in the Home tab and then go down to Enabled Features Section their you can find the SNMP status whether its enabled or disabled.



If Enabled it will definitely, otherwise ask you network administrator to change the Status of the Printer.



If you think this information is helpful please mark as helpful or like it.



thanks


Madhava