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Resolved! We want to track AWS Accounts in a class in the CMDB, however we can not fin the appropriate class. The fields we are attempting to track are: AWS Account#, Account Name, Cost Center and email address. We thought that the class (Cloud Service Account

We want to track AWS Accounts in a class in the CMDB, however we can not fin the appropriate class. The fields we are attempting to track are: AWS Account#, Account Name, Cost Center and email address. We thought that the class (Cloud Service Account...

LauraDale by • Kilo Contributor
  • 2263 Views
  • 2 replies
  • 3 helpfuls

Resolved! Discovery pattern mods

I'm sure this has been asked before but if I have an OOB discovery pattern and set one of the steps to inactive to prevent collecting unwanted data, is that considered customization?  And if so, if I set it back to active and attempt to update the pa...

How to reduce stale CI count

We have 1000 stale ci, and we want to reduce the count of stale ci. So is there any way to do this? As we do not want to delete these stale ci records , they will required for audit later. So what will be the approach for this? Thanks.

Peter Wood by • Kilo Guru
  • 5852 Views
  • 16 replies
  • 6 helpfuls

Service Mapping Lab 6.9

Hi Team, I'm Currently doing the servicenow on-demand learning course for service mapping and on Lab 6.9 Create pattern Identification Section for Jboss Wildfy Part 1.I'm trying to configure the Match operation to identify the Jboss wildfly command l...

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Can ACC rpm package for Linux be signed by RPM?

Hi allNew to ServiceNow I have an issue on the ACC rpm package for Linux according to the documentation here: https://access.redhat.com/articles/3359321The command rpm -qpi agent-client-collector-4.2.1-x86_64.rpmshowsSignature   : (none)Is there a po...

Smallknife by • Tera Contributor
  • 659 Views
  • 4 replies
  • 0 helpfuls

Discovery of Laptop and desktop using Discovery

Hello Friends,  I have received a requirement and against that requirement we need to discover EUC devices like Laptop ad desktop using ServiceNow Discovery.  As per my understanding we can make use of discovery to discover these CIs . Am i correct i...

nareshTT by • Tera Contributor
  • 1020 Views
  • 5 replies
  • 3 helpfuls

Importing articles in Knowledge Base via XML

GOAL:Hello, I am trying to export and import a few articles from one instance to another by using the "Export XML" and "Import XML" option.PROBLEM:When I use "EXPORT XML" It does not capture my related lists for example Article feedbacks and article ...

HaseebR by • Tera Contributor
  • 523 Views
  • 1 replies
  • 0 helpfuls