Information icon on incident form

[vspk]

Hi,

Beside Caller field, there is a triangle with an info icon in it.

The same icon I need beside 'Sub Category' field [Note: This is not a reference field].

On click of that button, it should show all the incidents raised for that sub category.

How to implement this

[Chuck Tomasi]

Hi Sneha,

The triangle icon indicates that this caller has related incidents. This is known as a reference decoration and is only available for reference fields. It sounds like you want a report. You may be able to do this via macro, but it's probably easiest to show people how to right click on a list header and choose "Show matching".

[sebastian_g_snc]

Hi,

1. I suggest you put the icon next to the "Subcategory" field.

2. the icon is a so-called field decoration and technically it is a UI Macro. There are plenty examples in the platform.

Have a look into the dictionary, field "attributes". You will find "ref_contributions=user_show_incidents".

So take a look into UI Macro user_show_incidents...it's jelly. So don't give up too soon

Best,

Seb