Discovery : SNMP Classification - Active, couldnt classify

[will_forster]

We have a client that wants to use SNMP Credentials for Discovering Windows Devices.

We have setup the credentials and tested with success.

Everything appears to be ok on the infrastructure side.

However when SNMP attempts to classify we get the following error.

Active, couldnt classify 

Does any aditional configuration need to be done as part of trying to acheive this ? if so is there any documentation anywhere to support such a requirement ? 

[will_forster]

this is a screenshot of a log entry when trying to discover a server using snmp

[Selva Arun]

Hi,

Could you please check the input payload and verify if the OID listed in the XML has an entry in the SNMP OID Classification table? Also, could you let me know what type of device you are trying to discover?

Please check the article below:

SNMP Discovery explained - Support and Troubleshooting (service-now.com)

If you believe the solution provided has adequately addressed your query, could you please **mark it as 'Helpful'** and **'Accept it as a Solution'**? This will help other community members who might have the same question find the answer more easily.

Thank you for your consideration.

Selva

[will_forster]

I am trying to discover windows servers using SNMP.

I have created a new SNMP System OID

OID : 1.3.6.1.2.1.1.2

Operator : is

Table: Windows Server

Classifier : Windows Server (custom made)

SNMP Classifier Details

Name : Windows Server

Table Windows Server

Trigger Probes : SNMP Identity (identification phase)

[Doci1]

what is the sense to discover windows server as SNMP? where do you store SNMP credentials in that server?

And to answer you another question, we would like to see this discovery log

[Doci1]

Besides that you cannot have OID classifier "1.3.6.1.2.1.1.2", as this is reserved for "sysObjectID" and this OID is represented in all SNMP ecc_queues... basically all SNMP devices has the same OID ->