Hi guys,
I have a problem with the CI Discovery source field.
Practically when a record is created by Discovery the field is populated with the value "ServiceNow", while in the case in which it is populated or updated by an external Data source, it is populated based on the name of the external DataSource for example "ExternalSystem".
Unfortunately this generates problems for the Discovery Dashboard which goes to show all the ICs with discovery source = ServiceNow, so in the case, for example, I create a Server from Discovery and subsequently modify the record by mapping other fields, the Discovery Source changes and I no longer see the records in the report.
Obviously I am creating Reconciliation Definitions to manage the priority of updating the fields, so I need this difference.
Is it possible to make the external Data Source modify the fields on which I give precedence without modifying the Discovery Source field? Also, would the reconciliation rules work?
