Display Image for OIP users similar to VIP users

[prabh]

HI All,

I want to display image for OIP users like we have for VIP users in SNOW.

I checked the script "Highlight VIP Caller" and the url of the image given is "images\icon\vip.gif".(pls tell me from where i will find vip.gif)

I have uploaded the new image oip.gif in Images in SNOW. but donot know what should be the url for background image.

Please help how to set the background image.

[prabh]

Hi Rajeev,

Thanks for reply .

I have aleady done the changes in VIP script. But my requirement is different.

When we open an incident and select the caller by clicking the search button then a user table opens for selecting the user, I want color in User's table for OIP user.

or when we write half user name in caller field then some suggestions come , I want color differnce there   so that before selecting the user's name I should know that the caller is OIP or VIP or an other user.

Please let me know if my requirement is clear or not please .

Many Thanks !!

[rajiv069]

Hi Preety,

Here you need to change in the condition of your field style that

Table : sys_user

Field name : Name

Value : javascript:current.u_oip==true

Style

background-color:tomato;

Then it would work!

Thanks!

[prabh]

You Are a Star

Yes it works. Now its showing the name field with tomato color in Users table.

As the caller field is using the "sys_user" table as   refernece but why its not showing the tomato color for OIP user when I am clicking the search button in Incident table.

[rajiv069]

Hi Preety,

I think this will not be possible as we are referring the table from other table and this would not be actual view of table, but I would try to explore this once I get any chance.

Thanke!

[prabh]

Thanks Rajeev !!