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Resolved! F5 Load Balancer operational status set to "Non-operational"

Hi, Discovery sets the F5 Load Balancer operational status set to "Non-operational" but our Load balancers are active. on F5 Load Balancer pattern at step no 49, sets the Operational status based on VIP admin and op status but it's not working as per...

Vini by Giga Guru
  • 674 Views
  • 2 replies
  • 2 helpfuls

Set view on SCTASK form

Hello.  For the SCTASK form, I have a view called Supply Order.  If the Short Description for the SCTASK begins with "Supply Order request" then I would like the SCTASK to open in the Supply Order view.  Is there a way that this can be set?  Thank yo...

Linux servers with duplicate ip address

I'm getting multiple Linux server on the same IP address, since I checked a property Enforce syncing of IP addresses to true. After changing the value back to false. I'm still getting the same issue after running the discovery schedule. I also added ...

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New CIM Query Tool returned ERROR

Hi,after upgrade to Washington DC we have stopped working the CIM Query Tool (https://<instance>.service-now.com/nav_to.do?uri=%2Fcim_query2.do) and all queries are returning error.Please do you have any workaround or how to fix the issue? Response:C...

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Doci1 by Kilo Sage
  • 308 Views
  • 1 replies
  • 0 helpfuls

Inbound Email Action - Conditions

I have an Inbound Email Action that creates an incident, if the email comes on Saturday or Sunday. The condition is specified as shown below - (note: I have included only the relevant part of the condition)The above, works well and an incident is cre...

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Discover mass storage device

ServiceNow Discovery able to discover below mass storage model device?. Just want to know capability before discovery setup .1.EMC PowerMax2.EMC Unity3.EMC Connectrix4.Dell Connectrix 5.Cohesity Node

venkatraman by Tera Contributor
  • 574 Views
  • 1 replies
  • 1 helpfuls

Netapp Storage Discovery failing in Identification Phase

Hello, We have configured SNMPV3 and Basic Auth credentials but discovered failed in Identification phase. Got the error "Identifier: validation error: cmdb_ci_storage_server: missing mandatory fields: cim_object_path" . After updating glide.required...

bsandy583 by Tera Contributor
  • 326 Views
  • 1 replies
  • 0 helpfuls

Setting up Microsoft Automation for Certificate Management

We've initiated the process for Microsoft Automation for Certificate Lifecycle Management. To proceed, we need to establish the following setup:Permissions for Microsoft Gateway User:Configure CredSSP on the Certificate Authority (CA) and MID Server....

Alert Colleration rule

Can you please give me an example of all these properties how it works with explanation. I tried to create alert correlation rule for ci but it's not working 

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Community Alums by Community Alums  
  • 277 Views
  • 2 replies
  • 0 helpfuls

Discover Datacenter/Zones/Rack

I am new to discovery,We wan to discover the Data center/zones/racks...,what type of credentials and probes/sensor will trigger for capturing the data.

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varalakshmi1 by Kilo Contributor
  • 3188 Views
  • 5 replies
  • 1 helpfuls