Do the IP Addresses for our instances change when we move data centers

bpolo · ‎04-24-2017

Do the IP Addresses for our instances change when our instnaces are moved across data centers?

reid_torosian · ‎04-24-2017

Bernardine,

Yes the IP address used to access your instance as well as the IPs that your instance will use to talk back to you will definitely change when you move datacenters. You can find your current IP addresses here: Service Catalog > Instance Management > My IP Information. Unfortunately it doesn't appear that we have a function builtin that would tell you the IP addresses used by the paired datacenter for your instance, you can however create an INT for us to provide that information.

Thanks,

Reid Torosian

Sr Staff Network Engineer

ServiceNow

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reid_torosian · ‎04-24-2017

Bernardine,

Outside of a datacenter move IPs rarely change and yes you would be notified well in advance of any change. So as long as you have IPs from both datacenters whitelisted currently you'll be good to go!

Thanks,

Reid Torosian

ServiceNow

bpolo · ‎04-25-2017

Thanks you SO much again Reid, for all your help in getting our questions answered!!!

bit1290 · ‎04-30-2024

But are you talking about the pairs of the datacenters ?

RKH · ‎02-12-2024

Hi All,

I have a similar query - we have an integration with workday and IP address has been whitelisted at workday side now with AHA transfer new IP address has to be allowed till then integration will fail with 500 error and this would impact during every AHA transfer. Is there any alternate solutions to avoid this impact please share your suggestions.