Do you guys always register cmdb_ci_appl

[JesperGuldfeldt]

Hello Everyone, 😊

I encountered a discussion in the forums and am curious about whether it's deemed necessary for an application to always be registered in your guys view.

In our organization, we lack Discovery, and due to our size, this would involve registering numerous "small" system applications, which is a time-consuming process. Currently, we only have these Configuration Items (CIs) and a relationship to:

- Service related to Server.

Additionally, is it appropriate to register a cloud application in this context (cmdb_ci_appl), even if we lack a server to associate it with?

I hope my question is clear - I am certainly not an expert in ServiceNow.

The thread I found:

cmdb_ci_appl = Application CIs created in CMDB that represent something in your environment that you care about. Could be a running process classified by Discovery, or a piece of software that you want to represent or relate via a CMDB CI relationship to a server. Lots of types of applications can be created in this class (web services, for example are subclassed here)... any type of Application that represent a running apps/process/thing that is important to you to track in your CMDB

[Jaya5]

Hi Prahlad thanks for the update in the case Application "Name" attribute and Application Service "Name" Attribute will be same ? Eg: If Application (cmdb_ci_appl) name is ServiceNow and  then Application Service (sa_discovered_services) name  also Servicenow ?

[MrSmitty]

Please take a look at the CSDM Implementation Guide.  There are some key disclaimers regarding this table.  The short version is, this is not meant to be a software/application inventory.  It's not meant to be populated manually, but by an automated discovery mechanism.  I would follow Kieran's advice and start with Business Applications and then connect Application Services, but you will be limited in visibility to infrastructure items due to lack of discovery.  Or if you wish to get more granular from the start, Application Services.