Does the Agent Client Collector allow you to receive data from devices not on the company network? Will it allow out of band devices to send the information via the internet to the Mid Server?

[pjrichert]

We are looking at alternatives to gather information from devices, primarily laptops that are not regularly on the company network either in the office or via vpn. We have many users that work from home, so the devices are on the vpn sparingly, but we still need to gather information from them. We are evaluating the Agent Client Collector as a tool to perhaps do that, but the lack of any documentation that states it will makes me dubious. Will ACC work off network?

[Appli]

Hi, introducing the company policy that requeres laptops to be reachable once per week (as an example) over VPN or directly, should address the challenge. No magic here, if ACC will not be able to reach MID server, gathering information from laptops (where ACC is installed) will not be possible either. You may consider putting MID server to DMZ and expose its port to public internet (facilitating ACC connections) but it does not look to be too secure solution.

Hope it helps

[ishan_]

If it is just about desktop/laptop (windows/mac) check out DEX solution by ServiceNow they have dedicated ITOM endpoints acessible through internet for same puspose.